Salesforce | Big Blue Infotech – IT Solutions & Technology

Salesforce, a leading cloud-based CRM software, revolutionizes how companies interact with customers. It simplifies tracking potential clients, closing deals, and establishing deep connections, offering scalable solutions for exceptional customer service. This platform empowers businesses to enhance their customer engagement strategies effectively. Salesforce's Customer 360 unifies your customer data across sales, service, marketing, commerce, and IT into a single view.

What does Salesforce do?

Salesforce's Customer 360 enhances teamwork within businesses, whether they use a single app or multiple. It boosts team communication, automates tasks, and leverages AI for insights, driving business success. Integrated artificial intelligence enhances productivity and personalizes customer experiences, making it a comprehensive solution for connecting and understanding your customers better.

Bridge Marketing and Sales for Unified Success

Centralize customer data to enhance campaign strategies, target audiences, and content.
Utilize generative AI for crafting personalized messages, reaching prospects effectively.
Automatically alert sales teams of new leads when customers interact with ads or websites.

Enhance Deal Closure with Comprehensive Information Sharing

Boost sales efficiency through task and workflow automation.
Enhance your CRM with embedded predictive and generative AI for smarter selling.
Benefit from automated guidance on when to engage, leveraging AI for communication and note-taking in sales activities.

Transform Services with Advanced AI Insights

Enhance support and productivity across all service areas with unified data on a single platform.
Streamline operations by automating routine tasks and processes.
Equip your team with AI-driven insights and tools for personalized customer interactions, fostering loyalty.

Guided by Data: Prioritize with Precision

Accelerate smart decision-making with AI-enhanced Tableau data visualizations.
Utilize user-friendly dashboards for easy data analysis and insight action.
Receive automated alerts for unusual trends or new service issues detection.