Oracle Siebel CRM | Big Blue Infotech – IT Solutions & Technology

Oracle Siebel CRM offers a comprehensive CRM solution for large-scale and complex organizations, boasting exceptional customization, integration, and scalability. With its open architecture, it delivers a customizable user experience and can be deployed both on-premises and in the cloud. It's a pivotal element of Oracle's CX and industry solution strategy, ensuring organizations can manage customer relationships effectively at any scale.

Siebel Sales

Enhance pipeline visibility, account planning, and productivity with a unified application. Facilitate team collaboration across marketing, service, inventory, and finance to gain a holistic customer view, enhancing sales effectiveness.

Streamline account and opportunity management with comprehensive customer data and targeted sales coaching.
Utilize real-time forecasting for strategic decision-making and faster order processing.
Enhance sales team mobility with customizable apps and strengthen partnerships through optimized relationship management.
Accelerate sales productivity with AI-enhanced Oracle Sales and Siebel CRM integration.

Siebel Marketing

Design, manage, and provide targeted marketing insights specifically crafted for both B2B and B2C organizations, ensuring strategies are actionable and customized to meet distinct needs.

Streamline campaign management, email marketing, and event planning to boost productivity and integrate seamlessly across channels.
Utilize customer data for targeted web marketing, enhancing loyalty programs with analytics and Oracle CrowdTwist for deeper customer engagement.
Leverage Oracle Marketing and Siebel CRM integration to transition to responsive marketing, automating for more efficient lead generation and customer acquisition.

Siebel Service

This comprehensive customer service solution offers multichannel support, knowledge management, and search capabilities, along with real-time optimization for field service, mobile access, parts logistics, inventory and repair management, invoicing, and analytics.

Arm call center agents with versatile tools for comprehensive customer interaction.
Centralize help desk operations for more efficient internal support.
Revolutionize field service with advanced scheduling, mobile connectivity, and seamless integration capabilities.
Enhance warranty and incident management by integrating Siebel CRM with Oracle Service, offering a unified solution for customer service excellence.

Siebel Commerce

Simplify purchases for customers with Siebel Order Management. This system manages quotes and orders while seamlessly integrating with ERP systems. It empowers sales teams and call center agents to handle the complete sales cycle efficiently

Developer experience: Configure Siebel CRM via browser using Siebel Web Tools, facilitating independent development and testing in Workspaces.
Accessibility: Siebel CRM conforms to leading accessibility standards, offering features like keyboard shortcuts for mouse-free navigation.
Customizable UX:Siebel CRM offers tailored user experiences through Open UI, accessible from any device without a generic interface.
Task-based UI: Simplifies navigation for users in complex processes with a wizard-like interface.

Application framework

Leverage a robust framework to configure rules and automate processes within a single application. This DevOps setup ensures seamless updates with minimal downtime, in line with corporate IT policies.

Utilize Siebel Web Tools for versatile configuration and development across browsers.
Support efficient collaboration and testing with parallel development in Workspaces.
Optimize testing through intuitive test suite creation and dynamic capabilities.
Automatically address performance issues with Siebel Application Response Management (ARM).

Extreme scale CRM platform

Siebel CRM's metadata-driven architecture allows rapid application design and offers exceptional performance, scalability, and reliability. This architecture seamlessly integrates new applications, modules, and functionalities without disruptions. Deployment flexibility: Choose between cloud or on-premises deployment options, leveraging Oracle Cloud Infrastructure for dynamic scaling and reduced total cost of ownership.

Continuous integration and zero downtime: Benefit from high availability features like load balancing and clustering, enabling near zero downtime updates and Restful APIs for automated CI/CD pipelines.
Containerization: Deploy Siebel CRM as Docker containers with Kubernetes orchestration, facilitating rapid provisioning and monthly release updates in existing environments.
Autonomous Database integration: Utilize Oracle Autonomous Database for automated maintenance tasks and enhanced reliability, security, and operational efficiency of your CRM database. .

Enhanced user experience

Craft tailored and user-friendly experiences to suit diverse user needs, leveraging flexible solutions aligned with your business demands.

Tailor user experiences with Siebel CRM's Open UI framework, offering responsive design for access on any device.
Simplify navigation through task-based UI options, ideal for guiding users through complex processes effortlessly.
Enable mobility with seamless access to Siebel CRM on smartphones, tablets, and various integration platforms like Microsoft Outlook.
Develop and configure applications efficiently using Siebel Web Tools, allowing independent testing and parallel development, while adhering to accessibility standards for all users.